When a new value, such as Vendor, Inventory Item, Account or custom field, is added to your system, it may not be reflected straight away in the approval matrix for a particular step. As a result, a request could go unmatched and be automatically approved without a proper review.
To prevent this, you can specify a Default Approver. Then, if no Approver is selected based on the approval matrix conditions, the request will instead be routed to the designated Default Approver.
To set up a Default Approver:
Open the approval workflow settings and click in the respective step underneath “Default Approver” on ADD AN APPROVER:
Alternatively, you can set a Default Approver in the approval matrix itself:
Click on ADD THE DEFAULT APPROVER further down and select a user:
Once you have selected your default Approver, click DONE:
Don’t forget to click on UPDATE THE WORKFLOW in the top right-hand corner to save your changes:
Please note: The Default Approver option is only available if there are no Approvers in the matrix with the Any rule applied to all fields (i.e. Approvers who would otherwise be able to approve any request).