Support Policy

When signing up for an ApprovalMax subscription, you automatically get access to our Basic Support service, via email during UK business hours (9am — 5pm).

Partner status entitles you to Priority Support, which includes phone and online meetings during UK business hours (9am — 5pm) and a first response time of 2 hours during UK business hours (9am — 5pm).

During the trial period, our Customer Support team is happy to help you via email. Also, you can find the answers to common questions, consult best practices, and learn more about our software in our public Knowledge Base any time.

Option

Trial

Basic support

Priority support

Programme entitlement, limitations and costs

30-day trial

Subscription period

Subscription period

Channels

Email

Public Knowledge Base

Email

Public Knowledge Base

Phone, Email

Public Knowledge Base

Hours of support

UK business hours (9am — 5pm) via email

UK business hours (9am — 5pm) via email

UK business hours (9am — 5pm) via email and phone

First response time

3 UK business days

1 UK business day

2 UK business hours

Feedback and Knowledge Base