3. Click on the update button in the right upper corner (to sync documents between Xero and ApprovalMax)
If you still don't see your requests in ApprovalMax but there is an error message like this
then, the daily quota of calls that Xero allows your organisation to make in Xero is used up. Should your Bills not appear in ApprovalMax within 24 hours, it most likely means that there are just too many Bills with the "Awaiting approval" status for ApprovalMax to handle, due to the Xero API limitations.
- Switch off your Xero connection in ApprovalMax for 24 hours
- If there are more than 200 Bills with the "Awaiting approval" status, move some of them temporary into "Draft" or approve them straight away in Xero
- (after 24 hours) Switch on your Xero connection
- Submit all Bills previously moved to "Draft" (if any) for approval