Why are Bills not pulled from Xero to ApprovalMax?

 If you have created a Bill in Xero and it doesn't show in ApprovalMax after 30 minutes, please follow these steps:
1. Check if the respective workflow is active.


2. Check that all Bills in Xero are actually submitted for approval.
3. Click on the update    button in the right upper corner (to sync documents between Xero and ApprovalMax)
4. Check 'All requests'.

If you still don't see your requests in ApprovalMax but there is an error message like this
then, the 
daily quota of calls that Xero allows your organisation to make in Xero is used up. Should your Bills not appear in ApprovalMax within 24 hours, it most likely means that there are just too many Bills with the "Awaiting approval" status for ApprovalMax to handle, due to the Xero API limitations.

To solve this issue follow these steps:
  • Switch off your Xero connection in ApprovalMax for 24 hours
  • If there are more than 200 Bills with the "Awaiting approval" status, move some of them temporary into "Draft" or approve them straight away in Xero 
  • (after 24 hours) Switch on your Xero connection
  • Submit all Bills previously moved to "Draft" (if any) for approval

5. ApprovalMax for Xero

  1. How to connect to Xero
  2. Why do suppliers not appear in ApprovalMax after being created in Xero?
  3. How to create suppliers directly in ApprovalMax?
  4. Can I try without using real Xero data?
  5. What happens after an approval/rejection
  6. Supported countries, taxes, currencies
  7. Are attachments downloaded?
  8. How Accountants are notified about an approval
  9. How a lock date is handled
  10. What Xero data does ApprovalMax modify?
  11. Xero data sync period
  12. What "Xero API call rate exceeded" means
  13. Are audit reports sent to the customer with the Sales Invoice?
  14. Why are taxes changed to Tax Exclusive after the PO is sent?
  15. How does the Xero Purchasing Officer find out if an email with the Purchase Order has been sent to the Supplier
  16. What are tracking categories used for?
  17. How can I print an approved PO from Xero?
  18. What is the Requester?
  19. How can I print an approved PO from ApprovalMax?
  20. Reports
  21. Our rules contain base currency values; what if we have a request with another currency?
  22. How to cancel a rejected request
  23. Why does the Item Code not show in the PO PDF?
  24. Why sometimes Audit Reports are not attached to Xero document?
  25. Why Xero requester is not getting notifications?
  26. Why do I get "5015 - Failed to validate signature" error
  27. Can I download multiple Audit Reports in a single archive?
  28. Accrual Report .csv for Xero Manual Journal Entry
  29. What access should Xero users working with ApprovalMax have
  30. How to enable Bill to PO Matching
  31. Who can do Bill to PO Matching
  32. When can Bill to PO Matching be done?
  33. Which Purchase Orders are available for matching?
  34. How to match Bills with their initial Purchase Orders
  35. Why are Bills not pulled from Xero to ApprovalMax?
  36. Advanced settings for Bill to PO matching
  37. How is Bill to PO Matching reflected in reporting?
  38. What is Bill to PO Matching?
  39. Budget Management
  40. How to configure the PDF file of a Purchase Order that will be sent to the customer
  41. Mark PO as Billed
  42. How to split lines?

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