There is an ongoing technical issue that we can't overcome currently — Xero connection breaks up if there is a file attached to a Purchase Order with some specific symbols that Xero can't accept.
We have prohibited attaching files with most of such banned symbols in ApprovalMax, but occasionally we discover new banned symbols. Unfortunately we can't get full list beforehand.
How to fix this problem:
- In any case, please contact email@example.com — we'll check what file (and specific symbol) causes the problem and make a fix that will prohibit attaching such files in the future
- You might want to find which files cases the problem yourself and remove it from the Purchase Order