There are different ways of avoiding the auto-approval and auto-rejection of documents:
- First, try to make sure that all cases are covered in the approval matrix, so that at least one approver is selected
- Use Default Approver: if
nobody is selected as Approver in a particular step according to the workflow
rules, then the document will be assigned to Default Approver
- Add a fallback step in the very beginning / at the very end with an "Always approves"
- Check "Safety catch" feature that defines whether documents without any approver assigned will be auto-approved or auto-rejected